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PRIVACY POLICY – VINEX VIETNAM
Effective Date: 30 January 2026
1. Introduction
VINEX International Joint Stock Company, located at No. 29, Street 55, An Khanh Ward, Ho Chi Minh City, is committed to protecting our customers’ privacy and personal information.
This Privacy Policy explains how we collect, use, store, and safeguard personal data when you submit information through Google Forms, forms on our website, or other online channels under vinex.com.vn
2. Who Processes Your Data?
Responsible entity: VINEX INT JSC
Address: No. 29, Street 55, An Khanh Ward, Ho Chi Minh City, Vietnam
Contact email: contact@vinex.com.vn
Phone number: +84 981 111 811
Data protection contact: VINEX Customer Support Department
3. Types of Information We Collect
When you submit information or contact us via our website, we may collect:
3.1. Full Name
3.2. Phone Number
3.3. Email
4. Purpose and Legal Basis for Processing
We collect and process personal data for the following purposes:
4.1. To process your consultation request and provide service support.
4.2. To send information, quotations, documents, or updates related to the services you are interested in.
4.3. To manage customer records and provide after-sales support.
4.4. To comply with legal obligations (record retention, accounting, and tax).
4.5. To improve user experience and service quality.
Legal basis: Your consent when you submit your information; performance of a contract or steps taken prior to entering into a contract; and compliance with applicable legal obligations.
5. Purposes and Legal Basis for Data Processing
We only share personal data in the following cases:
5.1. With consulting partners (legal, accounting, etc.) where necessary to process your dossier/application.
5.2. When required by competent state authorities in accordance with applicable laws and regulations.
5.3. All third parties are bound by confidentiality obligations and may only process data in accordance with the instructions of VINEX
6. Data Security
VINEX implements appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, or misuse.
However, no system can be guaranteed 100% secure. In the event of a security incident, we will notify you and the competent authorities in accordance with applicable regulations.
7. Data Storage and Retention Period
We retain personal data for as long as necessary to fulfill the purposes of collection or as required by applicable law. In general, personal data is retained for up to 03-07 years, depending on the type of date and the service purpose. You may request correction or deletion of your data earlier if you no longer use our services.
8. Your Rights Regarding Personal Data
You have the right to:
8.1. Access, correct, or update your personal data.
8.2. Request deletion of your data or withdraw your consent.
8.3. Object to the processing of your data in specific circumstances.
8.4. Request the transfer of your personal data (where applicable and upon a valid request).
To exercise your rights, please contact us via email: info@gmail.com or by phone: +84 981 111 811
We may ask you to verify your identity before processing your request.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can customize or disable cookies in your browser settings. If you submit information via Google Forms, your data may also be collected and processed by Google in accordance with Google’s Privacy Policy.
10. International Data Transfers
Because we use certain third-party services (such as Google and cloud storage providers), your personal data may be processed or stored on servers located outside Vietnam. We ensure appropriate safeguards are in place so that your data remains secure and is handled in compliance with Vietnamese law and internationally recognized data security standards.
11. Changes to This Policy
This policy may be updated from time to time to reflect changes in applicable laws and our actual operations. Where there are material changes, we will publish the updated version on vinex.com.vn or notify you via email
12. Contact Information
If you have any questions or complaints regarding the collection and processing of personal data, please contact:
📍 Address: No. 29, Street 55, An Khanh Ward, Ho Chi Minh City, Vietnam
📧 Email: contact@vinex.com.vn
📞 Phone: +84 981 111 811
👤 Customer Support Department (VINEX)
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